Refund policy
RETURNS POLICY
All items that are returnable within the United States, per our Return Policy, are also returnable internationally. The customer is responsible for return shipping fees. To return eligible items, you must request a return within 14 days of original shipment date, and return the item(s) within 21 days of original shipment date.
HOW TO REQUEST A RETURN ONLINE
1. Send an email to support@myalamari.com to initiate a return with the order number, order details and the reason for return within 14 days of the original shipment date.
2. You will also receive a confirmation email with a summary of your return request, shipping instructions and a shipping label you may print and $14.95 will be deducted when your item is processed. Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.
RETURNS PROCESS TIMING
Once your return has been received a confirmation email will be sent. After your return is accepted by MyAlamari, please allow up to five (5) business days to complete the authorization process. Once your return is processed, refer to the chart below for refund timing.
| Payment Method | Refund Method | Refund Time Estimate |
|---|---|---|
| Credit Card | Credit Card |
Up to five business days *Please note credit card processing times may vary |
NOTICE OF EXCESSIVE RETURNS
MyAlamari operates on a three strike policy for clients who exhibit high-risk return behavior. High-risk behavior is identified as:
- Returning 30 or more items
- Returning purchases greater than $10K
- Overall return rate of 85%
Strikes are not assessed in instances of MyAlamari fault (example, an item was damaged or incorrectly listed).
If a strike is assessed, the client will be notified via email. The strike will automatically fall off the account after 12 months.
Clients who reach three strikes will be prohibited from making any returns, regardless of the reason, until the strikes fall off the account.