Shipping & Returns

At MyAlamari, we are committed to delivering your order quickly and ensuring you have a seamless shopping experience. Please review our shipping and returns policy below.

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Shipping

Domestic Shipping (United States)

We ship all U.S. orders via trusted carriers such as UPS, USPS, or FedEx.

Shipping Rates

Jewelry Orders

 

Apparel, Handbags, Footwear & Accessories

 

A surcharge of $5 applies to shipments to Alaska and Hawaii.

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Order Processing

Orders are typically processed within 1–2 business days.

Orders placed after 12:00 PM Central Time on Thursdays or during weekends and holidays will begin processing on the next business day.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number so you can monitor your shipment every step of the way.

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International Shipping

Currently, MyAlamari ships internationally to India.

 

International shipments are sent via UPS Worldwide Expedited or DHL Express, depending on the destination and service availability.

Unfortunately, we cannot ship to:

• P.O. Boxes
• APO/FPO addresses
• Certain U.S. Territories

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Customs & Duties

International orders may be subject to import duties, customs fees, VAT, GST, or other local taxes imposed by the destination country.

These charges are not included in your purchase price or shipping charges and are the responsibility of the customer.

MyAlamari is not responsible for delays caused by customs clearance.

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Sales Tax

Sales tax is collected where required by applicable U.S. law and is calculated during checkout.

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Returns

We want you to love your purchase. If you're not completely satisfied, eligible items may be returned within the timeframes below.

Return Eligibility

To qualify for a return:

• Return requests must be submitted within 14 days of the shipment date.
• Items must be shipped back within 21 days of the shipment date.
• Products must be unworn, unused, unwashed, and returned in their original packaging with all tags attached.
• Jewelry must be returned in its original jewelry box or pouch.
• Items showing signs of wear, damage, alterations, or missing packaging cannot be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Final Sale items
• Customized or personalized products
• Gift Cards
• Items marked as non-returnable at checkout

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How to Request a Return

To initiate a return, email support@myalamari.com within 14 days of receiving your order.

Please include:

• Order Number
• Item(s) you'd like to return
• Reason for return

Once your request has been approved, you'll receive:

• A return authorization
• Shipping instructions
• A prepaid return shipping label (U.S. orders)

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Refund Processing

Once your return has been received and inspected, we'll send you a confirmation email.

Approved refunds are typically processed within 5 business days back to your original payment method.

Please note that your financial institution may require additional time before the refund appears on your statement.

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Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at support@myalamari.com.

Please include:

• Your order number
• Photos of the item
• Photos of the packaging

We'll arrange a replacement or refund at no cost to you.

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Excessive Returns Policy

To protect against misuse while maintaining fair service for all customers, MyAlamari monitors excessive return activity.

Accounts demonstrating unusually high return rates may be subject to review.

Examples include:

• Returning 30 or more items
• Returning purchases totaling more than $10,000
• An overall return rate exceeding 85%

Returns resulting from shipping errors, damaged merchandise, or mistakes made by MyAlamari are not counted toward this policy.

Customers whose accounts are flagged may have future return privileges limited or suspended.

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Questions?

We're always happy to help.

📧 support@myalamari.com