Frequently asked questions
Everything you need to know about shopping with MyAlamari.
From sizing and shipping to jewelry care and returns, we're here to help. If you can't find what you're looking for, our Customer Care team is always happy to assist at support@myalamari.com.
shopping
What is My Alamari?
MyAlamari is a curated destination for timeless fashion, handcrafted jewelry, handbags, and accessories inspired by exceptional craftsmanship and modern elegance.
Do you have a physical store?
At this time, MyAlamari is exclusively online, allowing us to bring thoughtfully curated collections directly to customers across North America.
How do I place an order?
Simply browse our collections, add your favorite items to your cart, and proceed through our secure checkout.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact support@myalamari.com as soon as possible.
Shipping and delivery
Do you ship throughout the United States?
Yes. We ship across the United States using trusted carriers.
Do you offer international shipping?
Currently, we ship internationally to India. We plan to expand to additional countries in the future.
How long does shipping take?
Most domestic orders arrive within 3–5 business days after processing.
International orders to India typically arrive within 4–7 business days.
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Returns and Exchanges
What is your return policy?
Eligible items may be returned within 14 days of shipment and must be returned within 21 days.
Please see our Returns Policy for complete details.
When will I receive my refund?
Refunds are typically processed within 5 business days after your return has been received and approved.
Products
Are your products handcrafted?
Many of our collections feature handcrafted details created by skilled artisans. Slight variations are part of the beauty and uniqueness of handcrafted products.
Will my jewelry look exactly like the photos?
We work hard to ensure our photography accurately represents every piece. Because many products are handcrafted, slight variations may naturally occur.
How do I care for my jewelry?
Store jewelry in a cool, dry place, avoid contact with water and perfumes, and gently wipe each piece after wearing.
Visit our Jewelry Care page for detailed recommendations.
How do I know which size to order?
Please refer to our Size Guide available on applicable product pages. If you need additional assistance, our Customer Care team is happy to help.
Payments & Security
What payment methods do you accept?
We accept all major credit cards along with the payment options displayed during checkout.
Is my payment secure?
Yes. All payments are securely processed using encrypted technology to protect your personal information.
Still Need Help?
Our Customer Care team is here to make your MyAlamari experience exceptional.